Frequently Asked Questions

Having done our best to provide the most relevant information in different sections of this website, we've additionally compiled an FAQ list to fill in potential gaps. Choosing from themes on the list, you'll learn how to set up an account and resolve potential related issues, as well as how to launch and play our games.  Answers to Technical questions should help provide a set up for a more enjoyable  gaming experience. To learn about action buttons, game tools, chat function and special features, select the Game Interface tab. FAQ list is also where you can check which poker games can be played for free, and find out how to participate in our exciting poker tournaments. 

If you're new to poker, read through detailed instructions on how to play each game type, and learn about hand ranking and different betting structures. Poker Glossary will help you understand the game's specific lingo and expressions such as Backdoor, Boat, Heads Up, Suited Connectors, and explain quite a few other terms you may not have yet heard about.

Customer Care tab will offer advice on Poker Room etiquette, and Security section address all potential doubts about the safety of the gaming environment you'll be playing in.

Information related to all other relevant subjects can be found in their respective website sections. If you're looking for details on our special offers, please select Promotions tab located in the main menu, then choose the deal which suits your preferences the best. Cashier tab will tell you all you need to know about making deposits and cashing out your winnings, and if you're worried about fair play, get reassured by Juicy Stakes's RNG/Shuffling implementation here.

We're quite confident the available resources will satisfactorily answer any questions you might have, but in case further assistance is needed, please contact our Support Team at Our friendly and knowledgeable staff is available 24/7 and can also be reached via live chat and a toll-free phone number.